Tag Archives: Operational Research

The Need for Separating University Management and Administration from Service Delivery: Reviewing Disability Policy at Four HEIs in Wales

The Need for Separating University Management and Administration from Service Delivery: Reviewing Disability Policy at Four HEIs in Wales

Jonathan Bishop

Abstract

This chapter looks at how suitable the current equality policies of Wales’s universities are to compete in the current economic climate and the changes needed to deliver best value to people with disabilities and all other taxpayers. The chapter makes the finding that universities are too bloated, by carrying out functions, which in Wales could be better handled by the public sector that is under direct control of the Welsh Government’s education minister. This would involve learning from how the telecoms and energy companies work UK wide, so that HEFCfW becomes an infrastructure provider, Estyn would become responsible for ensuring the equality of access to higher education and ensuring the standards of university education. Universities would thus consist mainly of teaching and research staff, optimising how they use the infrastructure to attract the most students to their degrees, which are homogenised. The chapter makes clear, however, that whilst this policy would likely work in Wales, it would be unlikely to in England, perhaps allowing “clear red water” between governments.

Full Text

Citation

Jonathan Bishop (2016). The Need for Separating University Management and Administration from Service Delivery: Reviewing Disability Policy at Four HEIs in Wales. In: Nwachukwu Prince Ololube (Ed.) Handbook of Research on Organizational Justice and Culture in Higher Education Institutions. IGI Global, Hershey, PA. (pages 365-382). Available online at: http://resources.crocels.com/wp-content/uploads/sites/4/reviewing-disability-policy-at-four-hei-in-wales.pdf

An investigation into the extent and limitations of the GROW model for coaching and mentoring online: Towards ‘prosthetic learning’

An investigation into the extent and limitations of the GROW model for coaching and mentoring online: Towards ‘prosthetic learning’

Jonathan Bishop

Abstract

Coaching and mentoring have many commonalities, but can also be seen to be different. The aim of coaching is to help a person transform being where they are to where they want to go, which may be on a path that has not yet been trodden. Mentoring is a one-to-one communication between a mentor who has “been there and done that” and a mentee who wants ‘learn the ropes.’ This paper looks at how these practices can be enabled online – through Virtual Coaches – and the extent and limitations of the GROW model for online coaching and mentoring. It finds that the GROW model is limited in what it can do, and that it needs to be extended to consider factors beyond goals, realities, options and will. It is suggested that ‘engage’ and ‘routinize’ be added to create a new model called ‘GROWER.’ An extension of the M-MARS model making it M-REAMS (i.e. Methods, Rules, Enmities, Amities, Memes, Strategies) is proposed for an ethnomethodological approach to reflective learning. The paper concludes that Virtual Coaches can provide benefits in terms of enhanced mentoring and coaching relationships.

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Citation

Jonathan Bishop (2015). An investigation into the extent and limitations of the GROW model for coaching and mentoring online: Towards ‘prosthetic learning.’ The 2015 International Conference on e-Learning, e-Business, Enterprise Information Systems, and e-Government (July 27-30, 2015, Las Vegas, USA). Available online at: http://resources.crocels.com/wp-content/uploads/sites/4/extent-and-limitations-of-grow-model-for-coaching-and-mentoring-online.pdf

Supporting crowd-funded agile software development projects using contingent working: Exploring Big Data from participatory design documentation and interviews

Supporting crowd-funded agile software development projects using contingent working: Exploring Big Data from participatory design documentation and interviews

Jonathan Bishop

Abstract

Designing an effective organisational architecture for an undertaking can be considered essential to its success. The way an organisation is designed – or otherwise appears to its workers – will affect the extent to which those workers associated with it can be effective at their jobs. This chapter undertakes a case study using Big Data from a project called “QPress” that was run by an organisation that is based around contingent working and inter-professionalism. Important things drawn from the data collected from the study include the importance of the Cloud to distance working, such as teleworking; the identity of the organisation and how workers relate to it; as well as what factors assist or inhibit worker motivation. The study concludes that the organisational structure of the organisation investigated – where different firms perform different tasks could be seen as best practice in supporting inter-professional environments.

Full Text

Citation

Jonathan Bishop (2015). Supporting crowd-funded agile software development projects using contingent working: Exploring Big Data from participatory design documentation and interviews. The International Conference on Information and Knowledge Engineering (IKE’15).

The Role of Geo-Demographic Big Data for Assessing the Effectiveness of Crowd-Funded Software Projects: A Case Example of “QPress”

The Role of Geo-Demographic Big Data for Assessing the Effectiveness of Crowd-Funded Software Projects: A Case Example of “QPress”

Jonathan Bishop

Abstract

The current phenomenon of Big Data – the use of datasets that are too big for traditional business analysis tools used in industry – is driving a shift in how social and economic problems are understood and analysed. This chapter explores the role Big Data can play in analysing the effectiveness of crowd-funding projects, using the data from such a project, which aimed to fund the development of a software plug-in called ‘QPress’. Data analysed included the website metrics of impressions, clicks and average position, which were found to be significantly connected with geographical factors using an ANOVA. These were combined with other country data to perform t-tests in order to form a geo-demographic understanding of those who are displayed advertisements inviting participation in crowd-funding. The chapter concludes that there are a number of interacting variables and that for Big Data studies to be effective, their amalgamation with other data sources, including linked data, is essential to providing an overall picture of the social phenomenon being studied.

Full Text

Citation

Jonathan Bishop (2015). The Role of Geo-Demographic Big Data for Assessing the Effectiveness of Crowd-Funded Software Projects: A Case Example of “QPress.” In B. Bozkaya, & V. Singh (Eds.) Geo-Intelligence and Visualization through Big Data Trends (pp. 94-120). Hershey, PA: IGI Global. Available online at: http://resources.crocels.com/wp-content/uploads/sites/4/the-role-of-geo-demographic-big-data-for-assessing-the-effectiveness-of-crowd-funded-software-projects-a-case-example-of-qpress.pdf

Organisational Architecture and Learning in an Inter-Professional Context: A Case-Study of an Agile Crowd-Funded Software Project Using Contingent Working

Organisational Architecture and Learning in an Inter-Professional Context: A Case-Study of an Agile Crowd-Funded Software Project Using Contingent Working

Jonathan Bishop

Abstract

Designing an effective organisational architecture for an undertaking can be considered essential to its success. The way an organisation is designed – or otherwise appears to its workers – will affect the extent to which those workers associated with it can be effective at their jobs. This chapter undertakes a case study into an organisation that is based around contingent working and inter-professionalism. Important things drawn from the study include the importance of the Cloud to distance working, such as teleworking; the identity of the organisation and how workers relate to it; as well as what factors assist on inhibit worker motivation. The study concludes that the organisational structure of the organisation investigated – where different firms perform different tasks, could be seen as best practice in supporting inter-professional environments.

Full Text

Citation

Jonathan Bishop (2016). Organisational Architecture and Learning in an Inter-Professional Context: A Case-Study of an Agile Crowd-Funded Software Project Using Contingent Working. In G. Jamil, J. Poças-Rascão, F. Ribeiro, & A. Malheiro da Silva (Eds.) Handbook of Research on Information Architecture and Management in Modern Organizations. IGI Global, Hershey, PA (Pages 274-291)

A Learning Organisation Approach to Software Project Management: Promoting Knowledge Transformation and Interprofessionalism through Crowd-Funded Agile Development

A Learning Organisation Approach to Software Project Management: Promoting Knowledge Transformation and Interprofessionalism through Crowd-Funded Agile Development

Jonathan Bishop

Abstract

This chapter explores how a learning organisation differs from a teaching organisation, such as that each person holds responsibility for their own learning, yet are supported and guided by those who wish to help them further their personal development. This chapter aims to develop a software project management methodology, based on existing approaches, which can accommodate all people, regardless of ability. The model developed, called the C2-Tech-S2 approach, is specifically designed for projects that use crowd-funding and agile development, particularly in environments based around the Cloud. A pilot study is carried out to demonstrate the ‘technology’ stage of this model for assessment using the ‘support’ stage. This finds that all stages of the model need to be applied in a project, because on their own the stages may not produce the most effective outcomes in terms of increased participation.

Full Text

Citation

Jonathan Bishop (2015). A Learning Organisation Approach to Software Project Management: Promoting Knowledge Transformation and Interprofessionalism through Crowd-Funded Agile Development. In A. Singh (Ed.), Achieving Enterprise Agility through Innovative Software Development. IGI Global, Hershey, PA (Pages 115-140). Available online at: http://www.jonathanbishop.com/Library/Documents/EN/docIGIPaper_C2TechS2.pdf

What’s in a Game: The Politics of Shaping Property Tax Administration in Bangalore City India

What’s in a Game: The Politics of Shaping Property Tax Administration in Bangalore City India

Shefali Virkar

Abstract

Much has been written about e-government within a growing stream of literature on ICT for development, generating countervailing perspectives where optimistic, technocratic approaches are countered by far more sceptical standpoints on technological innovation. This body of work is, however, not without its limitations: a large proportion is anecdotal in its style and overly deterministic in its logic, with far less being empirical, and there is a tendency for models offered up by scholarly research to neglect the actual attitudes, choices, and behaviour of the wide array of actors involved in the implementation and use of new technology in real organisations. Drawing on the theoretical perspectives of the Ecology of Games framework and the Design-Actuality Gap model, this chapter focuses on the conception and implementation of an electronic property tax collection system in Bangalore (India) between 1998 and 2008. The work contributes to not just an understanding of the role of ICTs in public administrative reform, but also towards an emerging body of research that is critical of managerial rationalism for an organization as a whole, and which is sensitive to an ecology of actors, choices, and motivations within the organisation.

Full Text

Citation

Shefali Virkar (2014). What’s in a Game? The Politics of Shaping Property Tax Administration in Bangalore, India’ in Jonathan Bishop (ed.) Gamification for Human Factors Integration: Social, Educational, and Psychological Issues (pp. 31-51), IGI Global, Hershey, PA.

Crowdfunding WordPress plugins – The case of QPress

Crowdfunding WordPress plugins – The case of QPress

Jonathan Bishop

Abstract

I have been conducting research into crowd-funding of WordPress plugins, which has resulted in many publications. This talk would present a case study of the crowd-funding of QPress, an almost complete WordPress plugin. The study has looked at various geographical factors in the advertising of crowd-funded projects, finding that advertising should be fixed to locations where clicks on adverts are not done to raise funds for the websites they are displayed on. It finds clearly that crowd funded projects need to be agile – built in several stages – and involve contingent working – where people only work on it when funds exist.

Presentation

Citation

Jonathan Bishop (2015). Crowdfunding WordPress plugins – The case of QPress. WordCamp Birmingham. 8 February 2015.

Corporate blogging and microblogging: an analysis of dialogue, interactivity and engagement in organisation-public communication through social media

Corporate blogging and microblogging: an analysis of dialogue, interactivity and engagement in organisation-public communication through social media

Melanie King

Abstract

Corporate blogs and microblogs are social media channels created by and on behalf of organisations. Social media channels are designed to be collaborative, dialogic and participatory (Flew 2008; Kaplan & Haenlein 2010; Logan 2010) based on their technological capabilities like networking (Flew 2008), as well as being self organised (or bottom up) (Johnson 2001 cited in Macnamara 2014) characterised by the philosophy of interaction. This study investigates whether there is dialogic interaction on social media between organisations and publics, and explores the factors that influence dialogic engagement. A number of previous studies have concluded that social media are not being used dialogically by organisations. This study looks chiefly at how organisations communicate with publics, and their interpretation and implementation of dialogue in corporate blogging and microblogging. The study examined blogs and microblog posts (Facebook and Twitter) of major organisations in the US and Australia.

Citation

Melanie King (2014). Corporate blogging and microblogging: an analysis of dialogue, interactivity and engagement in organisation-public communication through social media. PhD Thesis at University of Technology, Sydney. Available at: http://resources.crocels.com/wp-content/uploads/sites/4/corporate-blogging-and-microblogging.pdf

Transforming the UK Home Office into a Department for Homeland Security: Reflecting on an Interview with a Litigant Defending Against Online Retaliatory Feedback in the US

Transforming the UK Home Office into a Department for Homeland Security: Reflecting on an Interview with a Litigant Defending Against Online Retaliatory Feedback in the US

Jonathan Bishop

Abstract

Retaliatory feedback is a significant problem on the Internet, which is not just confined to online auction websites, but other online environments dependent on reputation systems. Explored in this paper are the acts of an Internet troller who spread malicious and false allegations that the series of conferences called WORLDCOMP are “fake.” This paper interviews one of the organisers of this conference to ask how they went about dealing with the retaliatory feedback, and in particular their engagement with law enforcement agencies, such as from the FBI to the US Department of Homeland Security. To reform the UK Home Office to learn lessons from this, the paper proposes making greater use of National Crime Agency and Police and Crime Commissioners to provide a better strategic set-up for law enforcement under the UK Home Office. It also suggest using publicly funded solicitors and community wardens, as opposed to the current set-up of police constables, to deal with community policing.

References

  • Jonathan Bishop (2017). Transforming the UK Home Office into a Department for Homeland Security: Reflecting on an Interview with a Litigant Defending Against Online Retaliatory Feedback in the US. International Journal of Public Administration in the Digital Age.
  • Jonathan Bishop (2014). Transforming the UK Home Office into a Department for Homeland Security: Reflecting on an Interview with a Litigant Defending Against Online Retaliatory Feedback in the US. Journal of Homeland Security and Emergency Management 11(4), 511-531.
  • Jonathan Bishop (2016). Retraction of: Transforming the UK Home Office into a Department for Homeland Security: Reflecting on an Interview with a Litigant Defending Against Online Retaliatory Feedback in the US. Journal of Homeland Security and Emergency Management 13(1), 1-21.